This section contains resources, support and the latest updates on policy and action for social enterprises delivering health and social care services during this time. It is intended to save time for you by having the latest government updates on policy and guidance in one place and will also detail our efforts to support you during this time. We would like to provide as much support as possible so please let us know what would be most helpful. Contact or

Key Issues

We have complied a list of some of the key issues many of you are telling us you are currently facing. These can be accessed on on this page.

This information has been circulated to key teams in NHS England and Improvement and DHSC. It has also been raised by Lord Victor Adebowale in the House of Lords. We will update you on the response. We are working with the Independent Provider Team at NHS E/I to resolve communication issues.

PPE suppliers outside of NHS Supply Chain

We understand many of you are concerned about the supply of PPE and are looking outside of NHS and Local Authority supply chains to source PPE. We have compiled a list of social enterprises that we know are selling PPE equipment, which you can view here.

PPE resolution for social enterprise community providers (3rd April)

From Sunday 5th April all social enterprises that are in the eyes of NHS England de facto ‘community trusts’ will be included  in the PPE supply from the NHS Supply Chain from Sunday.  This is for those that were previously NHS Supply Chain customers.

Allocation of the products is based on the NHSE allocation model, therefore product and deliveries will only be made in line with that model.

Please note that there are no individual London pallet deliveries, they are all made to Enfield and managed through the STPs who do their own allocation.

Briefings from DHSC and NHS E/I

Daily briefings from the Department of Health and Social Care as well as NHS England will be uploaded here so you are kept up-to-date with the latest developments relating to the crisis.

Next Steps on NHS Response to COVID-19 17th March

Letter from Simon Stevens and Amanda Pritchard, details the expectations of independent providers

Communications from NHS E/I for independent providers

Dear Providers,

All updates to providers are issued through regional ICC teams. Recognising the important role of independent providers in responding to COVID-19 all regional ICC teams are currently in the process of setting up independent provider networks to ensure that independent providers in their region are kept informed.

To ensure your organisation is included in these networks please contact the relevant mailbox(s):

  • East of England:
  • London:
  • Midlands:
  • North East and Yorkshire:
  • North West:
  • South East:
  • South West:

For smaller organisations, please make sure you are connected with the NHS provider who commissions your service and ensure they are sharing the relevant updates.

All operational and clinical guidance and letters issued by NHS England and NHS Improvement are published on our website;

For licenced providers, you should make sure that the licensing system is updated with a relevant key contact.

As previously advised, provider CEOs/COOs can sign up for Amanda Pritchard’s daily COO’s briefing by emailing  with their names, title and organisation.

Social Care and those with local authority contracts

This is comprehensive guidance for local authorities during the corona virus pandemic it includes detail on public Health, social care, business rates, council tax, homelessness and rough sleeping and all aspects of local authority responsibilities.

Shared guidance to local authority commissioners on social care provider resilience during COVID 19 has been developed by the LGA, ADASS and the Care Provider Alliance. It is designed to summarise pressures on social care providers arising from COVID-19, and put forward ways in which commissioners can alleviate these pressures. The shared ambition is to assist commissioners to support providers to maximise availability of care and support and to remain operationally and financially resilient.

It joins recent COVID-19: residential care, supported living and home care guidance issued by DHSC, updated 19th March.

Procurement Policy Note: Supplier Relief Due to COVID-19

This page details measures local authorities have been asked to put in place to alleviate impact on those supplying public bodies.


Covid-19 Standard Operating Procedures: Community Health Services

This guidance was published on 15th April.

Deploying people safely

Guidance, published 6th April, sets out the key considerations in the safe deployment of existing staff and those joining the NHS to provide temporary support as part of our comprehensive response to COVID-19.

The guidance sets out:

  • principles to consider when deploying staff into settings and roles which are unfamiliar to them
  • consideration of the issues for each professional group
  • statements from professional regulators
  • training resources ( – eLearning for healthcare)
  • indemnity arrangements.

The guidance can be found on NHS E/I website here:

Further guidance relating to workforce, including specific guidance for the healthcare science and dental professions can be found here:

Care Act easements guidance

A link to the Care Act easements guidance can be found here:

Contracting and payment during the COVID-19 pandemic

Guidance on revised arrangements for NHS contracting and payment during the COVID-19 pandemic here.

Personal Protective Equipment (PPE)

We know this is a major concern for many of you. The latest PPE guidance is published here (2nd April) . Some of our social enterprise members have switched to supplying PPE products we are keeping a list of them here.

The NHS has now moved to providing substantial extra deliveries and support will be available 24 hours a day, 7 days a week. It is also establishing an e-commerce system for none-NHS trusts to obtain PPE, this was meant to be available from 6th April, as of 24th April it is still to go live.

As of 2nd April NHS Supply Chain has agreed to add social enterprises/CICs and other independent providers to the NHS Supply Chain list for PPE.

Key documents for community services

There are two key documents for those delivering community services:-


Care homes and COVID-19 Thursday 9th April

Admission and care of residents during COVID-19 incident in a care home guidance. The webinar will consist of an overview of the guidance through short presentations, followed by opportunities for Q&A.

The webinars will be the same content run over four different sessions with the opportunity to ask questions and hear responses and we strongly encourage every system to have some representation in at least one of the sessions.

Who is this for?

The webinars will be of interest to all registered care home managers and deputies, local authorities, CCGs, community service providers and those working in hospital discharge settings. Book on here:

NHS E/I Regular weekly webinars for community healthcare providers

A weekly webinar for providers and commissioners of community health services to provide a regular and informal opportunity to discuss current and planned developments to support Community Health Services as they respond to COVID-19. This webinar, will take place at 4-5pm each Friday, is designed for providers of community health services, including directors, chief executives, nurses, allied health professionals, and commissioners.

Join here (session password should be automatically filled in  ) or call 0800 051 3810  / 0203 478 5289   using access code: 848 941 707 or Apr20 only required if you are connecting via a tablet or mobile device.