The second of three annual reports commissioned by the Department for Digital, Culture, Media & Sport (DCMS) and conducted by Social Enterprise UK. This report provides up to date, comprehensive evidence on the experiences of the public service mutuals  ector over the last 12 months. It also makes some recommendations as to how government could further support the sector to sustain and grow.

Headline findings from the report are:

  • 96% of public service mutuals generated a surplus, meaning that more money can be invested back into service delivery and prevention.
  • Social enterprises saw their productivity increase by 3.7% compared with just 0.3% across the wider public sector and over three times faster than the NHS’s target of 1% productivity growth.
  • 88% of social enterprises reported that their model resulted in more responsive services.
  • 69% of social enterprise respondents said that the quality of the services they provide had improved.
  • 68% of social enterprise respondents developed new products and services in the last year.
  • 61% of social enterprises reported having a more engaged and happier workforce since spinning out of the public sector.

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