Post: Membership Manager/Head of Membership (depending on experience)

Location: London

Salary: £32,000 - £40,000 based on Experience

Hours: Full time 35 hours per week over 5 days 

Main purpose of post

Our research shows us that there are 100,000 social enterprises contributing £60bn to the economy. Currently our membership is barely scratching the surface of this, this role is a key appointment in how we drive and further our membership ambitions.

This role would be the main face of membership across the organisation. It is a key role in ensuring that, internally, all SEUK staff continue to keep “membership at the heart of everything we do”. Externally, it is about ensuring membership satisfaction by improving retention rates, being responsible for initiatives to improve and enhance the member experience as well as meeting our ambitious new member targets.

The role involves working closely with all members of staff, in particular liaising with the Marketing and Communications Officer, the Finance team and the Director of Marketing and Member Engagement.

Key responsibilities:

Driving new member recruitment

  • To drive growth in membership to meet financial and volume targets
  • Work with the Head of Member Networks to develop and implement member recruitment strategies through these networks.
  • To utilise a range of media avenues to promote SEUK’s membership
  • Work closely with marketing officer on developing an impactful acquisition programme that hits targets
  • Attend events, both internally and externally to promote Social Enterprise UK and its membership opportunities
  • Work with other departments across the organisation to maximise engagement with membership recruitment and retention strategy

Leading on member retention and satisfaction

  • Lead on the delivery and development of the membership retention plan.
  • Review the on-boarding process and communications around this
  • Work with communications colleagues on delivery of other member communications (press releases, news stories, social media etc)
  • Lead on direct membership communications (automated member emails, member newsletter) co-ordinating with the Marketing and Communications Officer for delivery support through all comms channels
  • Deliver (with relevant staff) named contact scheme across organisation
  • To manage and develop membership events
  • To assist in the creation and development of membership and marketing material e.g. letters, new member welcome packs, newsletters, e-communications, member questionnaires and brochures

Managing the membership function

  • Be accountable for membership and overall membership performance.
  • To manage the membership apprentice and oversee their role in processing new membership applications, co-ordinating membership application procedures and keep updated all membership application materials.
  • To review and improve the membership process
  • To act as the first point of contact (alongside the membership intern) for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating the database accordingly
  • To manage the member life-cycle i.e. sale and payment, new member communications, member benefit administration and renewal process
  • Build and maintain strong relationships with all members and stakeholders
  • Working closely with finance team ensure all internal processes and platforms are efficient and fit for purpose
  • Maintain high profile for membership across the organisation
  • Ensure all staff understand their roles and responsibilities regarding membership
  • Ensure relevant reporting is produced for board/SLT

For a full job specification click here

To apply for this position, please send a CV and covering letter detailing how you meet the essential experience criteria to:

[email protected] before Sunday 6th January 2018.

Interviews will take place on the weeks beginning 7th January and 14th January 2019.