To hear about more inspiring social enterprise stories, sign up to our monthly newsletter

The Care Quality Commission (CQC) has found the quality of care provided by Future Directions CIC, supporting people throughout the North, to be Outstanding following an inspection in October 2019

Future Directions CIC are a not for profit social enterprise that provides personal care to people with learning disabilities, autism, dementia and acquired brain injury living in their own houses, supported living and flats in the community.

What makes this achievement more remarkable is that, recently, The State of Health Care and Adult Social Care In England 2018/2019 found CQC ‘Inspectors are seeing too many mental health and learning disabilities services with people who lack the skills, training, experience or clinical support to care for [people] with complex needs.

Future Directions are ‘bucking this trend’ by providing an Outstanding, values driven service to the people they support. What makes this achievement even more special is that Future Directions are joining an elite club of care providers who have an ‘Outstanding’ rating, with only 4% across England out of 22,949 providers.

CQC Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website. The CQC inspection team was really impressed by the level of care and support offered to people at Future Directions CIC and the report detailed their findings as follows:

“Without exception everyone we spoke to was full of praise for the service and its staff.  The services was driven by its fives values – put people first, be transparent, go the extra mile, be creative, be adaptable.  Throughout our observations and discussions with people and staff we saw that the service truly put these values into action”

“The staff were highly motivated and proud to work for an organisation which valued and praised its staff.”

“Future Directions CIC provided people with an exceptionally personalized service which met their support needs, preferences and wishes and which helped them live full and meaningful lives.”

 “The service was extremely well-managed.  The organisation was forward-thinking and provided a culture of innovation.”

Social Enterprise UK member Future Directions has been rated outstanding by the CQC.

Paula Braynion, Managing Director of Future Directions said:

I am delighted that we have received the ‘Outstanding’ rating.  I know it means so much to our teams and the people we support to have this recognition.  For me, the most important recognition from the CQC inspection was the fact that CQC could see and evidence how our values were being lived out and making a real difference to people’s lives. 

Alan Jefferson, Chair of Future Directions said:

‘This is a tremendous achievement.  Less than 4% of the services in the country are judged “Outstanding”.  It is also generally thought to be easier for a service that provides care in a single location to achieve this high level of success.  For an organisation that provides care in as many places as we do in Future Directions is a truly amazing achievement.  We and the members of the Future Directions Board are delighted.’


For further information, please contact:-

1. Future Directions CIC.  Paula Braynion Managing Director on 0161 769 9000 or via Future Directions CIC website

2. CQC press office. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here:

Notes to editors

About Future Directions CIC

Future Directions CIC is a not for profit social enterprise established as a wholly owned subsidiary in 2012 and then stand alone in 2015.  We are a values driven organisation with the intention to provide individual bespoke services to the people we support.  Our values are:-

  1. To put people first
  2. To be transparent
  3. To go the extra mile
  4. To be creative
  5. To be adaptable

We are registered with the Care Quality Commission to provide personal care, supported living, domiciliary care and care homes with nursing. We provide services across the North of England. 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.