Family Fund Business Services (FFBS) has won the Tech for Good Award in Social Enterprise Yorkshire and Humber’s (SEYH) 2021 Awards.
The Tech for Good Award recognises the way a social enterprise has used technology to deliver services in a way that supports its mission. FFBS received the award as a recognition of the way that their Fulfilment Portal enables local authorities, housing providers and charities to support those in need across the UK quickly and easily.
FFBS is the UK’s leading business-to-business fulfilment and grant administration service. It works with charities, local authorities, housing providers and other organisations to deliver practical support to people in need. Through its supplier relationships, FFBS provides easy access to thousands of essential products from washing machines and furniture to food and energy vouchers.
FFBS was established in 2013 to generate additional, unrestricted funding for its parent charity, Family Fund. FFBS donates all of its profits to Family Fund, strengthening the financial position of the charity and increasing the diversity of its funding sources to support it to help even more families raising disabled children.
After identifying inefficiencies in clients’ order placement processes, FFBS developed an online Fulfilment Portal that consolidates large-scale orders and order volumes. Customers can order many pre-selected items from multiple suppliers in one place, making it easier for everyone, and receive one monthly invoice. Orders can be tracked through the portal and all items are delivered directly to their beneficiaries. Streamlining the procurement process for customers allows them to invest the time and money they save through working with FFBS into helping even more people in need.
Jill Wheeler, Managing Director of FFBS, said,
“After seeing first hand the scale of the administrative burden it can take to deliver grant-awarded goods and services to vulnerable people, we developed the portal to simplify the process of buying and delivering essential items.”
“During the Covid-19 pandemic, we saw a huge surge in demand from Local Authority customers for the provision of food, energy and cash awards to vulnerable people impacted by the crisis. Our portal proved invaluable during this time as orders could be placed and processed quickly and efficiently, enabling our customers to support those who needed it most.”
“I’m really proud of the team. This award is testament to the hard work of everyone at FFBS and the way we all put our customers and their beneficiaries at the heart of everything we do.”
The SEYH Award judges commented,
“We thought there was a clear understanding of the issue faced which FFBS developed a solution for. We liked the fact that there is ongoing continuous development and that they take on board customer feedback to improve their service.”