Care Opinion

Moderation Officer

  • Sheffield/Remote
  • Part time
  • £11.15 per hour, £20,289 FTE
  • Closing date: 24 Nov
  • All stories shared on Care Opinion about health and social care services undergo moderation. This means stories, and responses, are read by a moderator, reviewed to ensure that they meet our moderation criteria, edited if necessary and published on the website if possible. As our profile increases, more stories, which require moderation, are shared. The post holder will add additional moderation capacity to the existing team of moderators based in Stirling and Sheffield. Our new team member must identify strongly with our vision, mission and values.

    The key areas of this role are:• Moderate stories and responses, as requested, and in line with Care Opinion moderation policy and procedures;

    • Participate in regular moderation meetings and/or read minutes; this is designed along with moderation policy and procedures to ensure that moderation practice is as consistent as possible;

    • Recognise and refer stories to a senior moderator (second line moderator) and/or the safeguarding lead when appropriate;

    • Write emails to authors to find out information necessary to moderate properly;

    • Carry out any administrative duties relating to moderation and story entry;

    Person Specification:

    The post holder will be IT literate and confident in reading, understanding and editing information contained in stories being moderated. Objectivity and compassion are key characteristics as is the ability to work methodically and efficiently. The post holder will be able to use their own judgement (with support) when applying the moderation policy to patient feedback. An understanding of health and social care services and structure would be an advantage as would previous experience with public engagement or feedback. As part of a very moderation small team, a flexible approach and the determination to do whatever it takes to get the job done is important.

    Knowledge, skills and experience:

    • Passionate about the benefits of harnessing citizen feedback

    • Has a good standard of literacy skills

    • Demonstrates emotional maturity

    • Comfortable reading and editing personal stories of health and care services and handling them with respect and compassion

    • Ideally, possesses relevant experience, either in a paid or unpaid capacity, in a health or social care setting

    • High degree of IT literacy

    • Is a confident and clear communicator; writes legibly for a wide readership; conveys friendliness and empathy in communication

    • Works flexibly, demonstrating a high level of self-motivation, initiative and resourcefulness

    • Motivated to deliver high quality customer service

    • Thrives in a busy, fast moving and friendly environment

    Further information on the role and how to apply is available here.