• Participate in regular moderation meetings and/or read minutes; this is designed along with moderation policy and procedures to ensure that moderation practice is as consistent as possible;
• Recognise and refer stories to a senior moderator (second line moderator) and/or the safeguarding lead when appropriate;
• Write emails to authors to find out information necessary to moderate properly;
• Carry out any administrative duties relating to moderation and story entry;
Person Specification:
The post holder will be IT literate and confident in reading, understanding and editing information contained in stories being moderated. Objectivity and compassion are key characteristics as is the ability to work methodically and efficiently. The post holder will be able to use their own judgement (with support) when applying the moderation policy to patient feedback. An understanding of health and social care services and structure would be an advantage as would previous experience with public engagement or feedback. As part of a very moderation small team, a flexible approach and the determination to do whatever it takes to get the job done is important.
Knowledge, skills and experience:
• Passionate about the benefits of harnessing citizen feedback
• Has a good standard of literacy skills
• Demonstrates emotional maturity
• Comfortable reading and editing personal stories of health and care services and handling them with respect and compassion
• Ideally, possesses relevant experience, either in a paid or unpaid capacity, in a health or social care setting
• High degree of IT literacy
• Is a confident and clear communicator; writes legibly for a wide readership; conveys friendliness and empathy in communication
• Works flexibly, demonstrating a high level of self-motivation, initiative and resourcefulness
• Motivated to deliver high quality customer service
• Thrives in a busy, fast moving and friendly environment
Further information on the role and how to apply is available here.
